Returns

Cancellation/Returns

You can decide to return unused goods to us for any reason within 14 days of receipt for a full refund or exchange. Please contact us for our full return address details before sending goods back.

To cancel your order, notify us by email office@stoveandfires.uk or telephone 07432432122 within 14 days of receipt. You must return goods within 14 days of notifying us about Your action

The cost of returning goods to us is cover by you even if the products have not reached your address, and unless they are delivered damaged, faulty, or not as described.

A full refund of the amount paid will be given as soon as possible after an order is cancelled and goods are returned.

If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we may charge you different in value.